“Sometimes it's the environment that's more important. If you're in an ill-suited environment, what you enjoy can sometimes become something you want to give up."
While the battles between work-from-home employees and return-to-work managers continue, office landlords are searching for ways to reliably improve operating metrics in their buildings. And sometimes, the old ways are the best ways. New research published in January quantifies the landlord benefits of just keeping your existing tenants happy, and those benefits are significant.1
The researchers mapped results from a widely used tenant satisfaction survey against office leasing activity, finding that a one-point satisfaction increase (on a scale of one to five) implied a nearly 9% greater likelihood to renew, a nearly 12% greater likelihood to recommend the building, and a 23% lower likelihood of moving out.
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